Cart Member Center

FAQ

  • Can I cancel my order?
    • Before you have not paid and have not shipped, you can go online to the "Member Area" and "Order Inquiry" to cancel the
      order. If the payment has been made, but before the shipment has been made, since the product and the delivery period
      have been reserved in advance, this part will ask the member to bear the cost incurred, and will receive 1/4 of the rental fee.

  • What's the return policy
    • If you want to return / exchange after receiving the product, please contact us within 7 days through the "Contact Us" at the top of the website, our customer service will assist you with the return / exchange process.

      If you are returned or exchanged due to the company's negligence (missing the wrong goods, shipping damage, goods defective), we will bear the freight for returning the goods, and refund the full cost of the goods, or replace the same item for you.

      However, if the goods are defective, the wrong goods are delivered, or the goods are returned or exchanged, the shipping cost of returning to the company is at your own expense.

  • Change address after sent out my order
    • Since the network is fairly fast, you cannot make changes directly on the network after completing the ordering process. Please go to the "Contact Us" and leave us an message, we will further assist you. If the product has been shipped, you will need to contact with the original address.

  • Attention
      • When you receive the rental item, please keep the original carton for reuse when the lease expires.
      • Damage caused by improper use will be treated as a compensation for the purchase of rental goods​.
      • All items are only suitable for indoor display.
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